SUMMAry

Project Introduction

MediCare+, a growing telehealth platform, struggled with complicated scheduling, poor user experience, and high patient drop-off rates due to inefficient booking processes. Patients found it difficult to book appointments, and doctors faced double-booking issues due to backend synchronization failures.

Bajra Technologies stepped in to redesign the UX/UI, optimize backend performance, and implement AI-powered scheduling to deliver a seamless experience.

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Overview

About the Client

MediCare+ is a digital healthcare platform that connects patients and doctors for virtual consultations, symptom analysis, and prescription management. The platform serves over 100,000 active users across the U.S.

Mission

“To make high-quality healthcare accessible, efficient, and patient-friendly through technology.

Core Offerings

“To make high-quality healthcare accessible, efficient, and patient-friendly through technology.”

  • AI Symptom Checker: Smart diagnosis tool for early illness detection.
  • 24/7 Appointment Scheduling: Instant booking with verified doctors.
  • Virtual Consultations: Secure video calls with licensed healthcare professionals.
  • EH.R Integration: Secure storage of medical records for easy access.

The Challenge

Pain Points

  • Complex Appointment Booking Process: The scheduling process had 6 steps,   leading to a 45% drop-off rate.
  • Double Bookings & Schedule Conflicts: Doctors frequently received overlapping appointments, frustrating both patients and practitioners.
  • Delayed Notifications & Reminders: Patients received late reminders, causing      missed appointments and cancellations.

Business Impact

  • 25% decrease in patient engagement due to a frustrating booking experience.
  • Support tickets increased by 40% from patients struggling with rescheduling.
  • Revenue loss from no-show appointments, reducing operational efficiency.

Our Approach

UX/UI Redesign for Better Engagement

To address the inefficiencies in appointment scheduling and patient management, we began with in-depth research to understand both patient frustrations and healthcare provider challenges. Based on our findings, we designed an intuitive system that streamlines bookings, minimizes wait times, and enhances accessibility.

Backend Optimization for Real-Time Scheduling

For development, we utilized React Native to ensure seamless cross-platform functionality, integrating an AI-driven chatbot for instant patient support. Security was a top priority, so we implemented HIPAA-compliant encryption to protect sensitive medical data.

Python

React